Shipping policy

Free Standard Shipping on all orders.

How long does it take to process an order?

Processing time includes account procedures, inventory levels, and warehouse management for picking and packaging processes. Please allow one to two business days for processing, unless specified otherwise. There may be instances during the year when processing maybe delayed, such as during year-end processing.

When will my order ship?

Please allow one to two business days for processing prior to shipment, depending on the time of day and season. Please note that the holiday season may cause delays in order processing.

How long does the delivery take?

Delivery typically takes 3-8 business days.
Note: The delivery time of pre-sale products is subject to the arrival time.

What countries do you ship to?

We currently only ship to the United States.

We cannot deliver to the following areas:
1.Alaska
2.American Samoa
3.Guam
4.Hawaii
5.Marshall Islands
6.Northern Mariana Islands
7.Palau
8.Puerto Rico
9.U.S.Virgin Islands
10.Armed Forces Americas
11.Armed Forces Europe
12.Armed Forces Pacific

How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us containing a tracking number that you can use to check its status. Please allow up to 48 hours for the tracking information to become available. If you haven’t received your order within 7 days after receiving your shipping confirmation email, please contact us at shanghai@nizi.me with your name and order number, and we will investigate the matter for you.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we are unable to change the delivery address once the product is en route. Please carefully review and ensure that you have entered the correct address during checkout. We cannot be held responsible for non-delivery due to errors in the address you provide.